WangYuYun Support
Help for the WangYuYun app on iPhone, iPad, Android and computers. If your question is not answered here, open a ticket in the app or write to support@wangyu.cc.
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Contact us
- In the app: open Me, then Tickets & feedback, and tap New Ticket. Choose a category, describe what happened and add screenshots if you can. You can also attach basic diagnostics (app version, system version and network status); they contain no private content. Replies appear in the ticket, and you can turn on notifications for them.
- Help Center: Me > Help Center answers the most common questions about connecting, plans and devices.
- Email: support@wangyu.cc. Please include the email address on your account, if you have linked one.
- Company: Vigorously LLC, 418 Broadway, Ste R, Albany, NY 12207, United States.
Your account
WangYuYun starts with an account on this device, so you can connect without signing up. To keep your plan when you reinstall or switch devices, link the account:
- Open Me and tap Account not bound at the top.
- Bind an email address, or use one of the quick options shown (such as Continue with Apple).
- It stays the same account: your plan, data and devices are kept.
Already have an account? On the bind screen, tap Already have an account? Sign in. You can sign in with your email and password, with a one-time email code, or with Apple or Google when the sign-in page shows those buttons.
Connecting for the first time
- On Home, tap the power button.
- If you don't have a plan yet, the app first offers the free trial (once per device and account) or shows the plans.
- Before the first connection, a short page explains the VPN permission and what we do and don't collect. Tap Continue.
- The system asks for permission once. On iPhone and iPad, allow Add VPN Configurations and confirm with Face ID, Touch ID or your passcode. On Android, tap OK in the connection request. On Windows and Linux, allow administrator rights when asked.
- When Home shows that you are connected, your traffic goes through the encrypted tunnel.
To choose a location, open Routes and pick a node by region, or leave smart routing on.
If the connection fails
- No active plan, or data used up: check your plan under Home or Plans.
- Signed out because another device connected: your plan limits how many devices can be online at once. Disconnect a device you're not using, then connect again.
- Update required: install the latest version. On iPhone and iPad, update in the App Store.
- Network problems: check Wi-Fi or mobile data, turn off other VPN or proxy apps, and try another node under Routes.
- Still stuck? Run the Network checkup under Routes while connected, then open a ticket with diagnostics attached.
Plans and purchases
Plans give you service time and data for 1, 3, 6 or 12 months. They are one-time purchases: nothing renews, and buying again before your plan ends adds the new time on top.
On iPhone and iPad, open Plans, choose a plan and confirm the purchase with your Apple ID. A plan belongs to your WangYuYun account, not to a device, so link your account before you buy.
Restoring purchases
Sign in with the account you bought with on any device and your plan is there.
On iPhone and iPad, if a purchase went through but your plan did not update, open Plans and tap Restore Purchases: Restore with account syncs your account, and Restore with App Store checks your App Store transactions again. If it is still missing, open a ticket with the order ID from your Apple receipt.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Devices
- Online at once: the number of devices connected right now. Your plan sets the limit, and Home shows how many are online.
- Bound devices: devices that have signed in to your account. Me > Device management lists them; unbind ones you no longer use. Devices with no activity for 30 days are unbound automatically.
Deleting your account
Open Me, tap your profile card at the top, then Account Profile > Danger Zone > Delete Account, and confirm twice. The account is closed immediately: you are signed out on every device, and your personal data is deleted or anonymized. Some order, audit and fraud-prevention records may be kept for a period to meet legal, financial and security requirements. Deletion cannot be undone, and the account cannot be registered again.
The account must be linked (an email, Apple or Google) to be deleted in the app. If you can no longer open the app, write to support@wangyu.cc from the email address on the account.